One common misconception about VIM & VIGR is our size. At four years old, we are always growing and changing, but as it stands today, we have about twenty in-house employees. We are thankful for all of them and the work they put in to make VIM & VIGR what it is today, with all its integrity and other core values, and this holiday season, we’d like to take a moment to talk about our customer service, held together by our very own Paige Furniss.
That’s right – you may have thought we have a full customer service department responding to your questions and concerns, but it’s just Paige! Paige has graciously agreed to share with us a few memorable experiences she has had with the customers that she interacts with.
I have so many moments with our customers that make me smile, it's hard to pick just one! I would say there are three interactions I love.
The first is finding a bad review or getting an angry email or phone call from someone, and changing their mind about how they feel about us. It is powerful to not only listen to someone, but to hear what they are saying. Mostly, people just want to be understood and I don't mind being the person on the other end of the phone or email hearing out their frustrations and offering solutions.
Second, there are people who are going through something, or know someone going through something and they are looking for support. I have two examples of this recently. One is a woman who contacted us so we could look up a previous order of her physician’s assistant. She was inquiring about the size and style this person had ordered in the past so she could send her a gift of a new pair of socks. These weren't relatives or best friends, but the giftee had recently lost her home in the California fires and lost everything, so she thought at least being able to send her a pair of socks might brighten her day. We helped her by giving her a "you're a nice person" discount code and writing a card for the recipient. This warmed all of our hearts.
The other situation is a woman that calls every once in a while with questions and to place orders over the phone. I adore chatting with her. The last time I talked to her she told me she lost a lot of her memories in a house flood including all of her family photos, and we cried together on the phone. There's nothing like being able to sit with someone and feel with them, and it doesn't matter if you know them or if you are there in person; they might just need a shoulder to cry on in any form.
The last interaction that is noteworthy is just your run of the mill everyday chit chat. When people call or email me and we have a conversation like we are old friends, it makes my day! It can be difficult when people can't put a face to your voice, and their first reaction is to treat you like a cog in the machine. It is very special when I get to talk to the ones who are kind and thoughtful and are genuinely as interested in my life as I am theirs.
I can truly say that I have had only about two interactions in the past two years that left a bad taste in my mouth. Unfortunately, I can't please everyone. I lucked out working for VIM & VIGR though, because first and foremost we have an owner who takes pride in giving people outstanding customer service no matter what. And second, we have an incredible group of VIM & VIGR fans that have helped us grow in an organic way, and who feel like family to us. You don't get ahead in life or in business if you don't treat people well and pay attention to their needs, and being a part of a company like this is so very special.
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We have a different sizing chart depending on the type of compression garment. Please consider your foot and calf circumference when choosing your size.
If you're in between sizes, ask yourself a few questions:
What is my body type? Will I be more comfortable in a size up or down? Take your body type into consideration when choosing a size especially if you're in between sizes.
Machine wash after each wear, delicate and cold.
Air dry is preferred to maintain the elasticity and quality of fabrics.
Compression garments are made in a variety of support levels, each of which is designed to address different needs. These levels are most commonly expressed in millimeters of mercury (abbreviated as mmHg). Generally, graduated compression is displayed in ranges. The higher the numerical value, the stronger the support level indicated. For example, a 20-30 mmHg garment will offer more support and feel tighter than a 15-20 mmHg garment.
All of VIM & VIGR’s products are offered in 15-20 mmHg compression level and select styles are available in 20-30 mmHg.
Slip your arm into the sock until your fingers reach the toes. Your palm should be resting in the sock's heel.
Starting at the cuff, fold the sock over until it meets the heel. Make sure to fold the sock onto itself.
With the sock still inverted, pull the foot of the sock firmly onto your foot. Make sure your toes are securely in the toe pocket. Starting with the cuff, gradually roll the sock up.
Adjust so that your heel is properly positioned in the heel pocket and the cuff sits below the knee. Make sure the cuff is not pulled up too high.