Product FAQS

Common questions about our compression socks, sleeves and tights.

Most people benefit from the all-day, every day graduated compression provided by 15-20 mmHg socks. 20-30 mmHg and 30-40 mmHg are considered medical-grade compression and generally recommended or prescribed by your doctor. 

Learn more about compression levels.

Anyone can benefit from wearing our products. Most people don't achieve optimal circulation in their legs which can lead to leg fatigue, swelling and varicose and spider veins. VIM & VIGR can help with all of these issues. Our compression socks are specifically designed for everyday wear and can benefit people of all walks of life. Learn about the benefits of compression socks.

It should feel like your legs are well-supported. They should feel tight but never painful. We often say it should feel like "a hug for your legs."

It's important to make sure your socks are properly adjusted. If you're unsure what that looks like, watch our tutorial.

Because our socks are designed to deliver the benefits of graduated compression, they will feel tight! There is spandex woven throughout the sock to provide an optimal level of compression.

Putting on compression socks isn't impossible, though! Check out our simple step-by-step method.

Just because a sock is tight does not mean it’s a compression sock that offers the same health benefits. In fact, some tight socks can actually inhibit the flow of blood. VIM & VIGR compression socks are designed with a Gradient Pressure™ knitting technology featuring our standard graduated technology. The ultra gradual compression starts at the ankle and goes up the leg, ensuring maximum comfort and effectiveness. We developed our socks with the assistance of vascular surgeons and vein clinics, and also test our product to ensure it offers an accurate compression level. Our socks are also listed with the Food and Drug Administration (FDA).

Learn more about the science behind our socks.

You can wear them every day! Make sure to wash after each wear in order to maintain the shape and compression level for each wear. You can machine wash them but air drying is preferred.

Wearing compression socks to bed is entirely based on your comfort level. It is safe to sleep in the socks, but if you find it uncomfortable or experience any kind of pain, you should cease sleeping in compression socks immediately.

All of our fabrics will deliver the listed compression level (15-20, 20-30, or 30-40 mmHg) but will feel differently when worn based on the material. You will receive the same health benefits from all of the socks.

Choosing which fabric comes down to personal preference. We highly recommend trying each fabric collection to determine your preference. If you have questions about which fabric might be best for you and your needs, please contact our customer service department.  For more info, please reference our fabric guide.

For best results, machine wash your socks after each wear in cold water. Air dry. Accidentally throw them in the dryer? It’s okay – your socks will be a bit tighter at first, but will comfortably stretch out with continued wear.

We are always looking for new and innovative products to bring to our customers. We'd love to hear your suggestions. Just email us at orders@vimvigr.com.

Sizing FAQS

For more info on sizing, please check out our Size Guide.

Our socks fit best when they are sized by shoe size & calf circumference. The calf should be measured at the widest point. 

Once you have your shoe size and calf measurement, please find your size on our Size Guide.

If you're in between sizes, take into consideration your body type and what you are generally most comfortable in. Do you find that you often size up in shoes or pants? Do you have wide feet or narrow? Do you like a really tight fit for the feeling of support?

Don't forget we do offer postage-paid free returns & exchanges - so if the first size you try isn't a perfect fit, we'll happily help you find one that does. 

The only difference is the calf measurement! For example, both our S/M and Wide Calf S/M sizes are designed for a woman's shoe size of 5-8 (US). However the Wide Calf version will accommodate a calf circumference of 17"-21."

For more info, see our Size Guide.

ORDERING FAQS

Common questions about placing an order and order status

If you have input your email address, you should have received a welcome email with your discount code. The process should look like this:

1. Sign up with your email address: https://vimvigr.com/pages/newsletter
2. You'll receive a welcome email with your unique discount code
3. You will enter this code during checkout to receive the $10 off your first order

If you're having trouble receiving the emails, check your spam or junk folder as they may have been auto-filtered to end up there. 

If you've followed these steps and still haven't received the code for some reason, please email us at orders@vimvigr.com, and we'll take care of it!

Our 20-30 mmHg and 30-40 mmHg compression socks are FSA/HSA eligible —though it's always good to check with your provider.

At this time, we are unable to process payment associated with these types of health benefits directly.  We do offer a limited range of products at the FSA Store, they sell approved eligible health care products and most benefit cards are approved for payment.

It depends on the product! If you're interested in a specific product, you can sign up for back in stock notifications on the product page. You can also stay up-to-date on our latest launches by signing up for our email updates.

Shipping & Delivery FAQS

Common questions about your order, shipping and tracking info.

You should receive a shipping confirmation email when your order ships. You can check the tracking information included in that email for the latest updates.

If it's been more than 10 business days (US orders) or more than four weeks (International), please contact us at orders@vimvigr.com so we can check on the status. Due to delays with shipping carriers, we have found that shipping timelines are longer than usual this year.

We generally fulfill & ship your order the next business day. Then it's up to the shipping carrier and the shipping rate you selected.

For USPS standard, you should receive your order within 7-10 business days after it is shipped. For other shipping timelines, please visit our Shipping & Handling page.

After placing an order you should receive both an order and shipping confirmation.

Your order confirmation should arrive within a few minutes of your order. If you don't see it after 5-10 minutes, please check your spam folder. If it's not there, please contact orders@vimvigr.com.

Your shipping confirmation should follow in 1-2 business days, when your order ships. If it's been more than 4 business days and you haven't received a shipping notification, please contact orders@vimvigr.com.

Returns and exchanges

We are happy to offer a return for refund for any eligible product purchased within the last 30 days.

To begin your return or exchange, please visit our Return Center and enter your order number & shipping zip code to get started.

To exchange your sock for a different size or color, please visit our Returns Center and follow the steps for an exchange.

If you'd like to exchange for a different style, please email us at orders@vimvigr.com and include your order number & the style you'd like to exchange.

If you think there's been a mistake or you noticed a flaw in your socks, please email us at orders@vimvigr.com, and we'll get it straightened out!

Items marked final sale, gift cards, free gifts/promotional items, and products purchased from a retailer.

For products ordered on Amazon, please request a return through your Amazon account.

Have another question?

If you have a question that's not answered here, we're happy to help! Send us an email at orders@vimvigr.com, and we'll get back to you soon.