Frequently Asked Questions

We are incredibly proud of our 5-star customer service, and strive to always go above and beyond for each and every customer. If you’re unable to find an answer to your question on this page, please don’t be shy – contact us. We’d love to help!
Email our customer service department: info@vimvigr.com.

 

FAQs About Compression Socks

Who can benefit from VIM & VIGR compression sock products?
Anyone who sits or stands for long periods of time, pregnant women and athletic people...essentially everyone! According to Dr. Bo Johnson from the Rocky Mountain Vein Clinic, a sedentary person can benefit from graduated compression socks because they enhance the natural pumping mechanism in their legs and encourage blood to flow back to their heart and lungs. Active people such as endurance runners or servers can also benefit from graduated compression socks because they improve the overall circulation in their legs.

Why are these so hard to get on?
VIM & VIGR socks are a bit harder to put on than regular socks. That’s because of the way the socks are designed. There is Spandex woven throughout the sock to allow for an optimal level of compression from the ankle all the up to the leg. You need that level of compression in the legs to achieve health benefits.

Do I have to have a medical condition to receive benefits from VIM & VIGR compression socks?
Anyone can benefit from wearing our products. Most people don't achieve optimal circulation in their legs which can cause leg fatigue, swelling and varicose and spider veins. VIM & VIGR can help with all of these issues. Our compression socks are specifically designed for everyday wear and can benefit anyone.


How do I know if I need 15-20 mmHg or 20-30 mmHg?
Most people benefit from the all day, everyday graduated compression provided by 15-20 mmHg socks. 20-30 mmHg is considered medical grade compression, and generally recommended or prescribed by your doctor. mmHg stands for millimeter of mercury, which is the way that the pressure in each compression sock is measured.


I already have a pair of socks that are tight, doesn’t that provide the same benefits as VIM & VIGR socks?
Just because a sock is tight does not mean it’s a compression sock that offers the same health benefits. In fact, some tight socks can actually inhibit the flow of blood. VIM & VIGR compression socks are designed with a Gradient Pressure™ knitting technology featuring our standard 15-20 mmHg graduated technology. The ultra gradual compression starts at the ankle and goes up the leg, ensuring maximum comfort and effectiveness. We developed our socks with the assistance of vascular surgeons and vein clinics, and also test our product to ensure it offers an accurate compression level. Finally, our socks are listed with the Food and Drug Administration (FDA).


How should VIM & VIGR socks feel when worn?
It should feel like your legs are well supported. They need to feel slightly tight in order to receive the benefits but never painful. According to our customers, they'll make your legs feel so great that you'll never want to take them off! We also have a 30-day no question asked money back guarantee. See our Returns & Exchanges page for more details.


How often should I wear my compression socks? Can I wear them to bed?
You can wear them everyday! Make sure to wash after each wear in order to maintain the shape and compression level for each wear. You can machine wash them but air drying is preferred.


Wearing compression socks to bed is entirely based on your comfort level. It is safe to sleep in the socks, but if you find it uncomfortable or experience any kind of pain, you should cease sleeping in compression socks immediately.


How often should I replace my VIM & VIGR compression socks?
It depends on how often you wear them, but we generally recommend every 6 months. If you experience product damages outside of normal wear and tear, please contact our customer service department at orders@vimvigr.com. We are happy to provide an exchange in that case.


Do the different collections feel differently when worn?
All of the compression socks have the same compression level (15-20 mmHg) but will feel differently when worn based on the material. You will receive the same health benefits from all of the socks and it comes down to personal preference. We highly recommend trying each fabric collection to determine your preference. If you have questions about which fabric might be best for you and your needs, please contact our customer service department.  You can also reference our fabric collection guide.


How should I care for my VIM & VIGR socks?
For best results, machine wash your socks after each wear in cold water. Air dry. Accidentally throw them in the dryer? It’s okay – your socks will be a bit tighter at first, but will comfortably stretch out with continued wear.


Will additional compression levels and styles be available in the future?
We are always working on new styles and designs for our socks. If you would like to be notified of new designs, please sign up for our newsletter. We'd love to hear your suggestions for designs and styles! Please email us at info@vimvigr.com.

 

FAQs About Orders, Returns & Exchanges

What if I receive my socks in the mail and I don’t like them or they don’t fit?
We at VIM & VIGR want to help you find the perfect fit so you can enjoy the benefits of everyday compression. We will work closely with you to determine whether a different product may be a better option, and process an exchange at no cost or hassle to you. If you would rather move forward with a straight return, we will refund your purchase in full.

How do I return/exchange my socks?
Please see our full return and exchange policy here.

I ordered the wrong size on accident, help!
No problem! Firstly, we’d love to prevent that from happening, so please reference our sizing guide. If you accidentally ordered the wrong size, or find the size you ordered doesn’t fit as expected, contact our customer service department and we will happily facilitate an exchange or return.

I’m having trouble placing an order online. What do I do?
Give us a call! We’d love to walk you through the process and help you place your order. We can be reached at (406) 493-6131 ext. 156.

I’ve received a different product than what I ordered – what now?
We’re sorry! Please contact us and we will be happy to send you the correct pair in a timely manner.